1. Pull mouthpiece upwards to separate the airflow regulator from the heating chamber of your Aurora pen. 2. Prepare your product and load directly onto the heating chamber (atomizer). Ensure direct contact is avoided between loading tool and heating element. 3. Once your product is properly loaded, reconnect airflow regulator to heating chamber. Ensure chamber is not overloaded as this can cause the product to fail and will not be covered under warranty. 4. Press the button on the battery 5 times quickly to turn the unit on. Then press and hold the button while inhaling to administer vapor.
Not all oils & waxes are the same, so three unique atomizers are included to expand your range Dual Quartz Rod with Quartz Dish: Suitable for lower viscosity oils Dual Ceramic Rod with Quartz Dish: Suitable for higher viscosity oils Ceramic Halo Heater with Quart Dish: Suitable for waxier oils
We offer a 'No Questions Asked' 1 year warranty on all our products. The warranty on the Aurora covers the battery and charger for one year. Glass is not covered under warranty, nor are atomizers as they are a replaceable component. If you have any issues with your product, please do not hesitate to contact us as we are happy to assist you in finding a solution. If you have a warranty issue, just email us at firstname.lastname@example.org and we will assess your case. If the component cannot be fixed, we will initiate the replacement/return process.