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Dr. Dabber is dedicated to providing high-quality Vaporizers, Vape Pens and Vapor Accessories that you will enjoy for years to come. We are committed to providing the very best customer service possible, so we have provided a list of common customer questions below. If you do not see your question answered, please shoot us an email or give us a call and we'll happily assist you in making your decision or resolving an issue.
Why should I choose Dr. Dabber vaporizers over the competition?
Because our vaporizers are purpose-built essential oil vaporizing tools. We analysed the market and adjusted our product to satisfy vaper's concerns with other products. The biggest difference with our vape pens is that we utilize low heat, high resistance Titanium Technology which ensures you never burn or char your product. Our coils gently heat to the ideal temperature, instead of attempting to achieve the highest temperature possible as quickly as possible. Many vaporizers with a similar design will glow red hot almost instantly after pressing the button, which simply burns your product on contact. This seriously compromises flavor and efficacy.
Which Dr. Dabber product is for me?
The Dr. Dabber Switch is the next generation of vaporizer. Utilizing patent pending induction heating technology, the Switch delivers unparalleled performance with both oil and leaf products.
The Dr. Dabber Boost EVO has been painstakingly built from the ground up, incorporating proprietary technology, with one goal in mind: the perfect dab.
The Dr. Dabber Stella is the new standard for a premium vaporizer pen offering 4 heat settings, pass-through charging, and a floating vaporization chamber.
The Dr. Dabber Ghost is the original award-winning premium low-heat vaporizer pen.
The Dr. Dabber Light is a smaller, compact version of the Ghost with a smaller battery and a smaller loading chamber.
What is Induction Heating?
The SWITCH is our first induction heating unit capable of vaporizing oil or leaf materials with precise power & carefully calibrated temperature profiles. In technical terms, induction heating is a precision directed energy delivery system using electromagnetic coupling to transmit energy in the form of an oscillating magnetic field into the induction cups. Advanced electronics are employed to create a high frequency alternating magnetic field. The magnetic field is absorbed by the induction cups. During this process of absorbing the induced magnetic field, heat is created. Utilizing induction heating means the SWITCH has a number of advantages including extremely fast heat up times, no exposed electronics, and no atomizer that needs to be replaced over time.
What is Titanium Technology?
Titanium Technology is the driving force behind Dr. Dabber's incredible flavor. By employing Grade 2 titanium in our Ghost, Ghost Ceramic, Light, Globe and Glass atomizer coils, we are able to heat at a much lower temperature. This low temp, high resistance setup results in your heating coils staying at ideal temperature for longer, ensuring you do not burn your essential oils.
How do I load the vaporizer pen?
We recommend loading a rice sized quantity directly onto the coil. Avoid overloading. Overloading may result in wasted product, potential atomizer leakage leading to failure, and may restrict airflow and in turn, produce less vapor. Also, avoid touching the coil with the loading tool, as metal-on-metal contact can short out the connection. The Stella and Aurora atomizers are slightly larger, so we recommend about half a pea sized quantity. Furthermore, atomizers will begin to "season" overtime, allowing them to produce more vapor with less product.
How long does the battery last?
Depending on your vaping habits, the Dr. Dabber Aurora, Ghost, and Light will deliver about 100 hits on a single charge. The Dr. Dabber Boost Evo and Stella will deliver between 40-60 heating cycles on a single charge. The Switch can reach 100 plus heating cycles on a single charge.
How long does it take to charge the battery?
The vaporizer pens (Aurora, Ghost, Light) should be fully charged in about 2 hours. The Dr. Dabber Switch, Boost Evo, and Stella take about 1 hour to fully charge and have pass through charging. Your unit should come with some charge in the battery, but we recommend fully charging all units prior to first use.
How often do I need to replace the atomizer?
Depending on usage and cleaning habits, Stella and Boost Evo atomizers will last anywhere between 2-12 months. Aurora, Ghost, and Light atomizers will last between 4-12 weeks before needing replacement. We do not suggest using the dab tool to clean your chamber. Do not dry burn atomizers to extend the life and flavor of these parts. There should always be a small amount of oil on the coils while in use. The Switch does not have atomizers that need to be replaced.
How does the heating element in the pen work?
The battery is responsible for relaying a stable temperature to the titanium coil inside the atomizer as you hold down the button. This coil heats to the ideal temperature for melting waxes and oils. It also employs a safety feature that shuts off the element after a 15 second button hold to avoid it getting too hot and destroying your essential oils.
Is a 5 second initial burnoff recommended like other pens?
No, there is nothing to burn off in our units. However, we absolutely recommend you hold down the button for 1-2 seconds to make sure the coils glow before loading it for the first time. This way, we can accept a return of the component if it is defective. Once material is applied to the atomizer, we can not offer support or returns on the atomizer component.
How do I clean my vaporizer pen?
We recommend using a cotton swab and 91% or higher ISO alcohol to clean your unit and atomizers. Do NOT use the loading tool to scrape the atomizer coils, as it is very easy to catch the wick/coil and tear it out of its connectors. This will render the atomizer useless immediately. Feel free to check out instructional and cleaning videos on the Dr. Dabber YouTube channel.
Whats the difference between regular glass and custom glass?
Our standard glass is factory made whereas our custom glass is handmade borosilicate glass made in the USA by our resident glassblower. The custom pieces are aimed more towards the connoisseur, although both types of glass function equally well.
How does the warranty replacement process work?
We offer a 1 year warranty on all batteries, chargers, and Boost Black heating element. We offer a 2 year warranty on our Switch unit. Glass, atomizers, nails, induction cups, CBD cartridges, and cosmetic issues are not covered under our warranty. Please contact our Customer Service Department to open a warranty claim by emailing firstname.lastname@example.org with your order number or your shipping address, full name and description of issue. All 3rd party purchases will be required to provide proof of purchase. Requests will generally receive a response within two business days.
*Unfortunately, we no longer carry or cover the OG model of Boost unit under our warranty. Check out our new model, the Boost EVO.*
**Switch main unit warranties are required to return the unit for repair.**
***Cosmetic issues are not covered under warranty.***
Is warranty valid on eBay and Amazon purchases?
Dr. Dabber does not have any authorized retailers on eBay or Amazon, so any items purchased from these marketplaces are NOT covered under warranty. Please contact us if you have questions or concerns.
How long does shipping take?
Processing time is generally between 2-4 business days before your order is shipped. Domestic shipping takes between 2-10 business days depending on your location. International shipping will take longer to arrive depending on location. Our business hours are Monday-Friday 10 am to 5 pm PST.
*All orders $250 or more will require a signature upon delivery.*
**Dr. Dabber does not cover international return postage and the buyer will be responsible for all associated costs.**
Is Shipping Discreet?
We do what we can to ensure that your package is shipped as discreetly as possible. The return address on our packages lists us as "DDI", and there is no other identifying information or markings on the packages that we ship.
Why was I charged custom fees?
All international orders may be subject to import duties and taxes at the receiver's expense. This rate is determined by the receiving country.
Why was my transaction declined but it looks like the money was taken out of my bank account?
Our credit card merchant (as with most others), uses a 'Capture and Authorize' system, which essentially checks to ensure the funds are available, then puts a temporary hold on that amount until the billing address verification process is completed. If there are any issues with the billing address, the transaction will be declined, but the hold may not be lifted for 4 -7 business days. This hold is entirely on your financial institution's end, so we do not have access to these funds at any point.
Returns and Refunds
Returns will ONLY be accepted within 30 days of purchase in UNOPENED NEW CONDITION, and may be subject to a 20% restocking fee. Returns MUST be authorized before being sent. Contact us to process a return. There are NO returns on products that have been opened and/or used. Shipping fees are nonrefundable. Refunds can only be processed if purchased directly from DrDabber.com
*Dr. Dabber does not cover international return postage and the buyer will be responsible for all associated costs.*
Discount codes cannot be used in conjunction with another discount, during a sale period, on limited edition products or on already discounted bundles.
Digital Currency Refunds
Due to the complexity of blockchain transactions, there are absolutely NO REFUNDS on purchases made in bitcoin, litecoin, dogecoin, etc.
Does Dr. Dabber offer an affiliate program?
We are always looking for REAL people with REAL experience and interest in our products to become brand ambassadors. As a company who strives for excellent customer service, we encourage honest reviews! Anyone can apply to our affiliate program, and it literally takes less than 30 seconds to apply. We usually review all applicants within 48 hours. When you become a Dr. Dabber Affiliate, you are given a unique discount code for your friends and followers. When people use your discount code at checkout, you’ll receive commission on each order! Our affiliates get first access to news about product launches, upcoming sales, and tons of custom creative assets to help promote themselves! If you’re interested in becoming a Dr. Dabber affiliate, apply here!
Are these smoking cessation devices?
Dr. Dabber products are not designed as smoking cessation devices and should not be used with e-liquids or any other nicotine product. We do not recommend products that use Vegetable Glycerin or Propylene Glycol in our atomizers.
Feel free to check out our knowledge base for everything you need to know about our units and services.