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FAQs

VAPE PEN QUESTIONS & VAPORIZER HOW-TO

Dr. Dabber is dedicated to providing high-quality Vaporizers, Vape Pens and Vapor Accessories that you will enjoy for years to come. We do our best to explain how to use your vaporizer pen, how to maintain it answer common customer questions below. If you don't see your question answered please give us a call and we'll happily answer questions or resolve any issues.

WHY SHOULD I CHOOSE THE DR. DABBER VAPORIZER PEN OVER THE COMPETITION?
Because our vaporizer pens are purpose-built essential oil vaporizing tools. We analysed the market and adjusted our product to satisfy vaper's concerns with other products. The biggest difference with our vape pens is that we utilize low heat, high resistance Titanium Technology which ensures you never burn or char your product. By heating slowly, the product you load on the top of the coil will melt down into the wick and saturate the fibres. Your coil gently heats up these fibers, vaporizing the product. Many pens with a similar design will glow red hot almost instantly after pressing the button, which simply burns your product on contact, affecting the flavor and efficacy.
WHAT IS THE DIFFERENCE BETWEEN THE DR. DABBER GHOST AND THE DR. DABBER LIGHT?
The Dr. Dabber Ghost is the original premium low-heat vaporizer pen. The Dr. Dabber Light is a smaller, compact version of the Ghost with a smaller battery and a smaller loading chamber. Both vaporizers use Titanium Technology to produce unbelievably flavorful vapor.
WHAT IS THE DIFFERENCE BETWEEN THE GHOST ATOMIZER AND THE GHOST CERAMIC ATOMIZER?
The Dr. Dabber Ghost atomizer is our original award winning design which employs a grade 4 titanium coil around a glass fiber wick. The Ceramic atomizer features CeramiCore technology, which means the core of the heating element is a medical grade ceramic rod instead of glass fibers. Some people prefer the flavor of the ceramic rod, although we still employ the original Ghost atomizer in our Ghost vaporizer pen kit because we believe it is the ultimate combination of flavor and vapor production. If you are looking for lighter vapor, the Ceramic atomizer is definitely the way to go.
WHAT IS TITANIUM TECHNOLOGY?
Titanium Technology is the driving force behind Dr. Dabber's incredible flavor. By employing Grade 4 titanium in our Ghost, Ghost Ceramic, Light, Globe and Glass atomizer coils, we are able to heat at a much lower temperature. This low temp, high resistance setup results in your heating coils staying at ideal temperature for longer, ensuring you do not burn your essential oils.
HOW DO I LOAD THE VAPORIZER PEN?
We recommend loading a 'rice sized' quantity directly onto the coil. Avoid overloading. Overloading will result in wasted product and a potential atomizer failure. Also avoid touching the coil with the loading tool, as metal-on-metal contact can short out the connection
HOW LONG DOES THE BATTERY LAST?
Depending on your vaping habits, the Dr. Dabber Ghost Battery will deliver 250-300 hits on a single charge. This results in about 7 days for the average user, and 3-4 days for a heavy user. The Dr. Dabber Light Battery will deliver around 100 hits on a single charge. As with all Lithium Ion batteries, the battery only has a certain number of charge cycles, so battery life will degrade over time.
HOW LONG DOES IT TAKE TO CHARGE THE BATTERY?
The battery should be fully charged in about 2 hours. We do recommend a full 8 hour charge upon receiving your new unit/battery or before initial use.
WHAT IS THE COIL MADE OF AND HOW EASY IS IT TO REPLACE?
The coil is made of pure titanium to ensure maximum flavor from your oils and waxes. Replacing the coil is simple...check out the Doctor’s Office for a tutorial video.
HOW OFTEN DO I NEED TO REPLACE THE COIL?
Again, depending on your smoking (and cleaning) habits, the coil will last between 4-12 weeks before needing replacement. We do not suggest using the dab tool to load or clean your chamber.
HOW DOES THE HEATING ELEMENT WORK?
The battery is responsible for relaying a stable temperature to the titanium coil as you hold down the button. This coil heats to the ideal temperature for melting waxes and oils. It also employs a safety feature that shuts off the element after a 10 second button hold to avoid it getting too hot and destroying your essential oils.
IS A 5 SECOND INITIAL BURNOFF RECOMMENDED LIKE OTHER PENS?
No, there is nothing to burn off in the Ghost pen. However, we absolutely recommend you hold down the button for 1-2 seconds to make sure the coils glow before loading it for the first time. This way, we can accept a return of the component if it is defective. Once material is applied to the atomizer, we can not offer support or returns on the atomizer component.
WHAT HAPPENS IF ONE OF MY COMPONENTS STOPS WORKING?
If your battery or charger stops working within the first year, contact us to initiate the warranty return process. Please include the following information: Order Number (if applicable), full name and description of issue. All other products are not under warranty unless brand new and unused. If there is a situation with another product we deal with it on a case-by-case basis through 
HOW DOES THE WARRANTY REPLACEMENT PROCESS WORK?
We offer a 1 year 'No Questions Asked' warranty on all batteries and chargers. If you have had the product less than 1 month, just contact the customer service department to open a claim by emailing info@drdabber.com with your order number or your shipping address, full name and description of issue. If the purchase was made in the U.S. and directly through Dr. Dabber's website we will respond by creating a return label. All requests will receive a response within two business days at the latest. Once you print the label and send your product back, contact the customer service department and let us know, and we will send your replacements out immediately. If you have had the product longer than 1 month but less than 1 year, please send back the product to our return address (found on the 'Contact Us' page) and then email us at info@drdabber.com with tracking information so we can get your replacements out to you.
IS WARRANTY VALID ON EBAY OR AMAZON PURCHASES?
Dr. Dabber does not have any authorized retailers on eBay or Amazon, so any items purchased from these marketplaces are NOT under warranty.
HOW DO I CLEAN MY VAPORIZER PEN?
We recommend immersing your atomizer in isopropyl alcohol for 20-30 minutes to clean the chamber. Avoid leaving it any longer than this, as it will damage the matte finish on the outside of the atomizer. Once you remove the atomizer from the alcohol, shake excess alcohol off, then reattach to your battery and press the button to vaporize any remaning alcohol. Do NOT use the loading tool to clean or scrape the inside of your atomizer, as it is very easy to catch the wick/coil and tear it out of its connectors. This will render the atomizer useless immediately. For your globe attachment, we recommend Formula 420. Check out the Doctor’s Office for video tutorials on how to clean the Ghost pen and the Globe attachment
HOW DISCREET IS YOUR SHIPPING?
We ship USPS, and your package will come in a standard white padded envelope. The return address is stated as 'DDI' on the shipping label, as well as on your credit card statement. We value your privacy and want to ensure the only person who knows what you're ordering is you.
HOW LONG DOES SHIPPING TAKE?
Processing time is generally between 2-4 business days. Shipping takes between 2-4 business days depending on your location. All packages are shipped out of our Las Vegas facility. Our business hours are Monday-Friday 10 am to 5 pm PST.
WHY WAS MY TRANSACTION DECLINED BUT IT LOOKS LIKE THE MONEY WAS TAKEN OUT OF MY BANK ACCOUNT?
Our credit card merchant (as with most others), uses a 'Capture and Authorize' system, which essentially checks to ensure the funds are available, then puts a temporary hold on that amount until the billing address verification process is completed. If there are any issues with the billing address, the transaction will be declined, but the hold may not be lifted for 24-48 hours. This hold is entirely on the merchant's end, so we do not have access to these funds at any point. If the funds are not released within 48 hours, please contact us so we advise further.
RETURNS AND REFUNDS
Returns will ONLY be accepted in UNOPENED NEW CONDITION, and will be subject to a 20% restocking fee. Returns MUST be authorized before being sent. Contact us to process a return. There are NO returns on products that have been opened and/or used. 
ARE THESE SMOKING CESSATION DEVICES?
Dr. Dabber products are not designed as smoking cessation devices and cannot be used with e-liquids or any other nicotine product.